Notes:
And that's the happy ending to our long and winding tale. GNOME did not at all have a perfect ride to getting where we are. In terms of QA team building and long term maintainability of our database, we're still learning. But we've made huge steps, and we'd like to think it helps make our software kick a bit of ass. Hope our lessons can do the same for your project- both if you're interested in doing QA directly, and if you're a developer interested in helping construct a release process that leads to better QA.
[Oh, and if you're a devel, and this didn't answer the 'how do I deal with bugmail' question, I've got slides up on my website that describe how to make bugzilla work a bit better for you. Sorry we didn't get to you today... maybe next year :)