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Honest to god, one of the most frequent questions I get is 'what is triage'? Triage, in a nutshell, for GNOME, is people reading bugs and identifying which are most important. In GNOME, this is something volunteers help do based on public guidelines. The goal is to help maintainers figure out what to look at from the pile of bugs in front of them. This is the biggest thing GNOME failed on prior to 2.0- there were great efforts to get things into bugzilla, but the triage and such just fell short.

Wrt imperfect: mention bug 59500.